Business Management I (Objective 3.07)

Business Management I (Objective 3.07)

Assessment

Flashcard

Business

9th - 12th Grade

Hard

Created by

Wayground Content

FREE Resource

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13 questions

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1.

FLASHCARD QUESTION

Front

Which is an example of an employee reinforcing a firm's image through his/her job performance? Options: Susan advises her customer that the sofa is only available by special order. Jack politely asks if his customer would like a beverage while she waits for car service. A human resources manager prepares the company's employee newsletter every month. A client waits on the phone for several minutes while the salesperson confirms shipping information.

Back

Jack politely asks if his customer would like a beverage while she waits for car service.

2.

FLASHCARD QUESTION

Front

By accurately explaining the company's policies to customers, salespeople often are able to avoid misunderstandings with customers and improve the company's:

Back

image.

3.

FLASHCARD QUESTION

Front

A business's brand promise is what the business intends to:

Back

provide to the customer.

4.

FLASHCARD QUESTION

Front

What is a business doing when it publicly pledges to provide all its customers with quick, courteous service?

Back

making a brand promise

5.

FLASHCARD QUESTION

Front

One way of reinforcing a company's image through employee performance is by making sure employees have: thorough product knowledge.

Back

thorough product knowledge.

6.

FLASHCARD QUESTION

Front

What is the primary goal of a business when it makes a brand promise?

Back

To ensure customer satisfaction.

7.

FLASHCARD QUESTION

Front

How can employees contribute to maintaining a company's positive image?

Back

By providing excellent customer service.

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