BUSINESS ADMIN CORE MC FLASHCARD

Front

What type of difficult customer may be the most trying on your patience and do the most damage to the image of your business? Slow/methodical, Domineering/Superior, Suspicious, Disagreeable

Back

Disagreeable

Front

Under which of the following circumstances is a cosigner held legally responsible for paying the balance owed on a bank loan? Options: The borrower defaults on the loan. The lender defaults on the loan. The borrower's interest rate increases. The lender's interest rate increases.

Back

The borrower defaults on the loan.

Front

What type of business ownership should Jean, Keisha, and Kyle consider to avoid higher tax rates and double taxation on corporate profits and dividends? Options: "S" corporation, Partnership, Open corporation, Close Corporation

Back

"S" corporation

Front

Ramona's teacher is giving directions for the midterm; but the two students sitting on either side of Ramona are whispering to each other, and it's hard for her to hear. Ramona focuses all of her attention on the teacher, so she doesn't miss anything important. Which of the following steps for following directions does this situation illustrate: Acknowledging directions verbally or nonverbally, Eliminating distractions, Reaching consensus, Recommending alternatives?

Back

Eliminating distractions

Front

A credit manager must write a letter of rejection to a credit applicant. To maintain the customer's patronage, the letter should

Back

open with a positive statement.

Front

When reconciling bank statements, it is important to consider checks that have not cleared.

Back

checks that have not cleared.

Front

How does communicating with others help you to maintain a positive attitude?

Back

By helping you to feel understood

Front

Ben and Tasha are coworkers who are applying for the same supervisory position in the company and now they are NOT speaking to each other. The reason for the conflict is

Back

authority

Front

Molly works in operations. Her job is to make sure that the business has all the supplies it needs to keep production going smoothly. Molly works in the area of

Back

purchasing

Front

Lucia, a business owner, just hired a new employee. What is one thing she should be sure to do on the employee's first day?

Back

Assign the new employee a mentor who can answer any questions s/he may have.