Workplace Conflict Management Flashcard

Front

Which of the following is a common conflict resolution strategy? Avoidance, Collaboration, Ignorance, Competition

Back

Collaboration

Front

What is the primary goal of effective communication in conflict resolution?

Back

To understand and be understood

Front

Which of the following is an example of active listening? Interrupting the speaker, Nodding and summarizing what the speaker said, Looking away while the speaker talks, Thinking about your response while the speaker talks

Back

Nodding and summarizing what the speaker said

Front

In teamwork, what is the benefit of having diverse perspectives?

Back

It enhances creativity and problem-solving

Front

Which of the following is a step in the problem-solving process? Ignoring the problem, Identifying the problem, Blaming others, Avoiding the issue

Back

Identifying the problem

Front

What is the role of emotional intelligence in managing conflict?

Back

To understand and manage emotions effectively

Front

Which of the following negotiation skills is most effective in the workplace? Being aggressive, Active listening, Interrupting frequently, Being inflexible

Back

Active listening

Front

What is a key characteristic of effective teamwork?

Back

Collaboration

Front

How can emotional intelligence help in conflict resolution?

Back

By recognizing and understanding emotions in oneself and others

Front

Which of the following is a basic concept of negotiation? Winning at all costs, Finding a mutually beneficial solution, Avoiding compromise, Dominating the conversation

Back

Finding a mutually beneficial solution