SFLY New Hire - Final Assessment (1)

Front

What is the keyboard shortcut for clearing cache and cookies?

Back

Ctrl+Shift+Delete

Front

How often does a customer have to make a purchase to keep their Shutterfly account considered ACTIVE for photo storage purposes?

Back

18 months

Front

Which of these is NOT an acceptable file format when uploading photos on shutterfly.com or through the Shutterfly Mobile App? Options: JPG/JPEG, HEIC/HEIF, PNG/BMP, GIF/PDF

Back

GIF/PDF

Front

What are the dimensions of the Serving Platters on the Shutterfly website?

Back

13.75" x 10"

Front

Where can a customer add their Costco Membership number (if they have one)? Options: Cart, Address Book, Account & Settings, Projects

Back

Account & Settings

Front

Is the '"Muted Rainbow" Birth Announcement' a Shutterfly card style or a Tiny Prints card style?

Back

Tiny Prints

Front

What is an example of the proper phone script for answering incoming calls (Greeting)?

Back

Good Evening, Shutterfly Customer Success, This is Jamal.

Front

The recipient of an order calls because they received a damaged package/product. The recipient would like a replacement order (reorder) sent to a different address. Per Guided Assistance, can we reorder for the recipient to a new address?

Back

No, reorder lost or damaged orders (without changes) & ship to same address at zero cost.

Front

According to Troubleshooting: App Edition, what is the 3rd step in troubleshooting connectivity issues on the SFLY Mobile App?

Back

Restart Device

Front

True or False: You can submit Knowledge Base article feedback from within a KB article in Service Cloud

Back

True