ETC 4.1v 2019

Front

When faced with an ethical dilemma in the communication center, the ETC should FIRST:

Back

follow established protocol, procedure, and policy.

Front

What does the acronym TDD stand for?

Back

telecommunications device for the deaf

Front

In recent years, the total number of emergency calls has increased dramatically due to:

Back

wireless technology.

Front

In this course, the “three Ps” refer to:

Back

protocol, procedure, and policy.

Front

A procedure that has been highly defined and structured and placed into a reference system is known as a:

Back

protocol

Front

In some emergency communication centers, the responsibilities of calltaking and dispatching are distinct roles performed by separate individuals.

Back

True

Front

In an emergency telecommunications context, what does the acronym CAD stand for?

Back

computer-aided dispatch

Front

If a responder or field unit needs additional resources at the scene, who would typically be responsible for locating, notifying, and coordinating those additional resources?

Back

the emergency telecommunicator

Front

In the context of the communication process, the “medium” is:

Back

the channel or means of communication

Front

When communicating with a caller suffering from hallucinations or delusion, the ETC should challenge the caller’s false assertions and beliefs.

Back

False