Entrepreneurship - Chapter 19: Communicating Value to Customers

Front

Which of the following is not a characteristic of successful salespeople? Positive Attitude, Persistence, Hard Working

Back

Talking More than Listening

Front

What does building rapport mean?

Back

Getting to know someone new through human connection

Front

The following are necessary for a successful sales call except for:
Build Rapport,
Be On Time,
Avoid Objections,
Ask for a Commitment,
Ask Questions and Take Notes

Back

Avoid Objections

Front

A sales call can be done on the phone or face to face.

Back

True

Front

"sales account" is another name for a/an...

Back

Established customer

Front

Document used to detail a complex sale?

Back

Sales Contract

Front

Reasons potential customer gives for not buying your product/service?

Back

Objections

Front

The team of people that do the selling for a company make up its ____ ____

Back

Sales Force

Front

What does it mean to close the sale?

Back

Ask for a commitment to buy

Front

Besides making money for yourself, the purpose and goal of selling is to help customers make ________ buying decisions.

Back

satisfying