LO4 Operations Revision Flashcards

Front

Which topic under LO4 – Operations Management focuses on reducing waste and improving efficiency?

Back

Lean Production

Front

What is a primary focus of maintaining and improving quality in operations management?

Back

Ensuring product standards

Front

Which aspect of operations management involves choosing the best way to produce goods?

Back

Production Methods

Front

What is an essential component of operations management that deals with assisting and satisfying customers?

Back

Customer Service

Front

Method of Lean Production: Mass Customisation, Just in Time Production, Quality Assurance, Customer Surveys

Back

Just in Time Production

Front

What is a component of Maintaining and Improving Quality?

Back

Quality Control

Front

Which of the following is a Production Method? Kaizen, Job Production, Customer Satisfaction Scores, Total Quality Management

Back

Job Production

Front

What is a tool used in Customer Service to gather feedback?

Back

Customer Surveys

Front

What is outsourcing?

Back

Delegating business tasks to another company

Front

Reason for outsourcing?

Back

To save time and resources