Hospitality & Tourism Practice 2

Front

Caroline manages a large group of highly skilled researchers at a corporation. Caroline is most likely to have a(n) __________ span of control.

Back

wide

Front

During an economic recession, a destination's hotels are more likely to experience

Back

lower occupancy rates.

Front

Which of the following statements represents a positive attitude toward criticism: A. "If I need help, I'll come ask for it." B. "I'm sure I can learn to do this the new way." C. "This is the way I was told to do it." D. "I don't need to be told how to do my job."

Back

"I'm sure I can learn to do this the new way."

Front

Even when things are not going well for Mark, he still believes everything will work out all right. Mark has a(n) __________ attitude.

Back

positive

Front

Just before closing time, a rush of customers comes in to be served, but you have plans to meet friends after work. As a responsible employee, you should

Back

stay until the rush ends.

Front

Which of the following is a factor that might prevent businesspeople from developing cultural sensitivity: A. Ethics, B. Demographics, C. Principles, D. Stereotypes

Back

Stereotypes

Front

People who value and appreciate the differences in others usually

Back

work well together.

Front

Which of the following is the first step in the coaching process: A. Agree on goals, B. Identify the problem, C. Ask questions, D. Plan for improvement

Back

Identify the problem

Front

Hannah doesn’t lie to her boss because she thinks about the long-term repercussions of her actions. Hannah is thinking about

Back

viability.

Front

Which of the following is a characteristic of open, honest communication: A. It only needs to occur once. B. It encourages questions and suggestions. C. It gives more information than people need. D. It discourages conflict between people.

Back

It encourages questions and suggestions.