CH FO 3 Communicating for Success

Front

Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT: Effective communication fosters a positive team environment. Good communication skills, although increasing workplace conflict, better prepare workers to deal with it. Learning how to communicate effectively can help beauty professionals improve retail sales. Effectively expressing ideas is a necessary skill for career advancement.

Back

Good communication skills, although increasing workplace conflict, better prepare workers to deal with it.

Front

Which of the following is NOT one of the practical steps for effectively communicating in the workplace?
- React instead of responding.
- Believe in yourself.
- Talk less and listen more.
- Be attentive.

Back

React instead of responding.

Front

When you ______, you trust your judgment, uphold your values, and stick to what you believe is right.

Back

believe in yourself

Front

Why is it important to take your temperature as part of effectively communicating in the workplace?

Back

Because if you are tired or upset, your interactions with clients might be affected.

Front

Not crossing your arms when listening to clients or team members is an example of ______.

Back

being aware of your body language

Front

Which of the following is NOT true of the service record card?
Options:
It is the client’s permanent progress record of services received.
It is completed by the beauty professional performing the service.
It is intended for the client’s use.
It is updated with each client visit.

Back

It is intended for the client’s use.

Front

When should the client intake form be started?

Back

the moment a new client calls to make an appointment

Front

What is the BEST first step for a beauty professional to take toward helping a client to make choices that reflect a personal sense of style?

Back

doing a little research

Front

The discussion with the client that determines the client’s needs and how to achieve the desired results is the ______.

Back

client consultation

Front

When should a client consultation be performed?

Back

at part of every single service