Information Management and Knowledge Management

Front

___________ management is the process of gathering, storing, organizing, and making data and documents accessible within a business.

Back

Information

Front

___________ management involves creating systems to share expertise, experiences, and insights.

Back

Knowledge

Front

This management practice turns information into actionable insights, making it available to teams and decision-makers.

Back

Knowledge

Front

This management practice focuses on how information is structured for easy retrieval and use.

Back

Information

Front

Which management system is this an example of: A customer service department maintains a database of past customer interactions.

Back

Information

Front

Which management system is this an example of: A customer service department uses insights from a database of past customer interactions to improve training for new employees.

Back

Knowledge

Front

Which management system is this an example of: Storing project documents in a shared drive for team access.

Back

Information

Front

Which management system is this an example of: Creating a best-practices guide for future projects based on the current project team’s experiences.

Back

Knowledge

Front

True or False: Information Management is about making use of that data by combining it with skills, experience, and insights.

Back

False

Front

Which is not one of the four legal concerns businesses face when managing data? Compliance, Data breaches, Data quality, Data sharing

Back

Data sharing