Conflict Resolution Skills Flashcard

Front

What is the first step in conflict resolution?

Back

Identify the root source of the conflict

Front

Which type of conflict is about goals, structures, and procedures?

Back

Instrumental conflicts

Front

What is the ideal outcome in conflict resolution? Options: Compete or Fight, Denial or Avoidance, Collaboration, Compromise or Negotiation

Back

Collaboration

Front

Which strategy involves pretending there is no problem?

Back

Denial or Avoidance

Front

What is a key skill for handling conflict effectively?

Back

Assertiveness

Front

Which statement is most effective in conflict communication? Options: "Your behavior is horrible", "When you said x, it made me feel y", "You are a bad person", "You are wrong"

Back

"When you said x, it made me feel y"

Front

What is the main focus of conflicts of interest?

Back

Distribution of resources like time and money

Front

Which strategy is likely to result in a no-score draw? Options: Compete or Fight, Collaboration, Compromise or Negotiation, Smoothing Over the Problem

Back

Compromise or Negotiation

Front

What is the role of empathy in conflict resolution?

Back

To put yourself in other people's shoes

Front

What should you do if you don't feel confident in resolving a conflict?

Back

Step back and ask for help