Telephone etiquette

Front

All of these statements are true except: Greet your caller with a proper greeting, Make a quick hold if needed, End the call professionally

Back

Remember all the detailed messages

Front

Choose the best greeting: Morning, Hannah speaking. How may I help you? This is Hannah. What now? Good morning, UUM Bursary, this is Hannah speaking. How may I assist you? Good morning. How may I help you?

Back

Good morning, UUM Bursary, this is Hannah speaking. How may I assist you?

Front

To put the caller on hold, you say..

Back

Would you mind if I put you on hold for about two minutes to pull out the information needed?

Front

When you want to put a caller on hold, you must:
- Immediately put the caller on hold
- Keep quiet while doing your work
- Hang up the call
- Ask the caller first

Back

Ask the caller first

Front

The correct way to initiate of an ending of a call is to say

Back

"Is there anything else I can assist you with?"

Front

These are the correct ways to end a call professionally except

Back

Thanks. It's a pleasure.

Front

Speak loudly and clearly during a tele-conversation.

Back

False

Front

A caller yells at you because an appointment time is not available, you should:

Back

Listen to the client and speak calmly and professionally about another day for an appointment.

Front

When should you use your cell phone at work?

Back

during your break

Front

Before you transfer the call, what will you do first?

Back

Tell the caller you need to transfer them.