What should you do if a shopper topples a pyramid of canned goods into the aisle?
RISE UP Ch. 3 Review Selling and Service

Flashcard
•
Professional Development, Life Skills, Specialty
•
10th - 12th Grade
•
Hard
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19 questions
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1.
FLASHCARD QUESTION
Front
Back
Check on the shopper, & then erect a barrier around the cans, until they can be cleaned up properly.
2.
FLASHCARD QUESTION
Front
What is the FIRST thing you should do if you find broken glass on the sales floor?
Back
Erect a barrier around the glass, or stand near the glass to direct traffic away from it until it can be cleared up.
3.
FLASHCARD QUESTION
Front
Which of the following 3 actions must you personally witness an individual doing in order to take action against that customer for stealing?
Pick up the item, conceal the item, & leave the store without intending to pay for the item
Conceal the item, lie about having the item, & leave the store without intending to pay for the item
Conceal the item, leave the store without intending to pay for item, & get caught by the cameras
Back
Pick up the item, conceal the item, & leave the store without intending to pay for the item
4.
FLASHCARD QUESTION
Front
Example of which one is not a perishable item: Cosmetics, Over the counter medicine, Beverages, Socks
Back
Socks
5.
FLASHCARD QUESTION
Front
Which forms lists the quantity and type of merchandise that the vendor actually sent to your store?
Back
Packing slip
6.
FLASHCARD QUESTION
Front
Which item shows a detailed list of items requested by the store? Options: Packing slip, Purchase order, Sales invoice, Sales receipt
Back
Purchase order
7.
FLASHCARD QUESTION
Front
New merchandise arrives on your sales floor. Before re-stocking, you should
Back
Check for damage first & then check that the price is accurate
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