Section 4 Lesson 8

Front

What makes people successful in the workplace?

Back

Earning the ability to work with others and manage themselves.

Front

How do questions improve communication?

Back

Questions help you get clarity on the purpose for communication. They help you understand why the communication is happening.

Front

What is the "80/20 Power Strategy" for communication?

Back

Asking, “Why?” to understand the purpose for the communication.

Front

When does your brain "zone out" during communication?

Back

When it cannot make connections to the new information.

Front

What is Step 1 of the Speaking & Writing Model?

Back

What questions or objections do I need to answer in order to be understood?

Front

What is Step 2 of the Speaking & Writing Model?

Back

What questions or objections do I need to answer in order to be understood?

Front

What is Step 3 of the Speaking & Writing Model?

Back

Begin speaking or writing. Start by stating your purpose.

Front

What is Step 1 of the Listening & Comprehension Model?

Back

Why is the speaker or author sharing this information?

Front

What is Step 2 of the Listening & Comprehension Model?

Back

What questions will the speaker or author need to answer in order to accomplish their purpose?

Front

What is Step 3 of the Listening & Comprehension Model?

Back

Listen for answers to the questions you explored in Step 2.