Front

Which of the following does not describe a feature of Avery's homemade cookies: Flavor, Texture, Color?

Back

Price

Front

Imagine Priya is working in a large bookstore and a customer asks her to show where the latest mystery novels are located. Which of the following is a good reason for Priya to not escort the customer to the mystery novels section? The mystery novels section is on the other side of the bookstore. Priya is not sure exactly where the latest mystery novels are displayed. Priya is currently assisting another customer and can't leave her area. The customer doesn't seem likely to be able to afford the novels.

Back

Priya is currently assisting another customer and can't leave her area.

Front

Imagine you're working at a tech store and a customer, Michael, asks you a detailed question about the specifications of a laptop that you're not familiar with. What's the best way to respond?

Back

Admit that you don't know the answer and take Michael to a coworker or supervisor who can help.

Front

How much should Arjun, a new sales associate at a tech store, learn about the gadgets they sell?

Back

As much as possible.

Front

During a rainy day, Anika is trying to decide which feature of her iPhone she cannot use. Which of the following is not a feature of an iPhone? Wireless charging capability, Face ID recognition, Waterproof design.

Back

The ability to take high resolution photos of your family.

Front

During a product demonstration at a tech conference, Avery is asked a technical question about the software's integration capabilities by a potential client, but Avery doesn't know the answer. What should Avery do?

Back

Admit that they don't know but will find out.

Front

Imagine you are a customer service representative and a customer, Daniel, calls in, frustrated, demanding a full refund on a product that is clearly outside the return policy period. How should you respond?

Back

Try to find a compromise

Front

What type of shopper is Charlotte if she takes a long time to decide on a new smartphone, comparing features and prices, and visiting several stores multiple times before making a purchase? Options: Innovation / Trend Buyer, Impulse Buyer, Recreational Shopper, Comparison Shopper

Back

Comparison Shopper

Front

Olivia views shopping as a fun occasion, so for her, shopping does not necessarily include making a purchase.

Back

Recreational Shopper

Front

If Nora experiences bad customer service at a cafe, she is twice as likely to tell others about her experience than if she had received good customer service.

Back

True