Workplace Readiness Practice Skills 09-12

Flashcard
•
Other, Business, Professional Development
•
9th - 12th Grade
•
Hard
+1
Standards-aligned
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14 questions
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1.
FLASHCARD QUESTION
Front
Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?
Back
Greet the customer and ask if he would like his assistance.
Tags
WRS-09
2.
FLASHCARD QUESTION
Front
Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:
Back
internal customer service
Tags
WRS-09
3.
FLASHCARD QUESTION
Front
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
Back
Follow the established customer-service policy.
Tags
WRS-09
4.
FLASHCARD QUESTION
Front
Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?
Options:
Have distinct roles,
Inspiring competition among team members,
Individuals requesting help when problems arise,
Focusing exclusively on individual roles
Back
Focusing exclusively on individual roles
Tags
WRS-10
5.
FLASHCARD QUESTION
Front
Which of the following BEST describes contributing to the success of any team? Isolating your work to be more productive, Working collaboratively with others, Asking others for assistance, Volunteering to be the leader
Back
Working collaboratively with others
Tags
WRS-10
6.
FLASHCARD QUESTION
Front
______ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.
Back
The mission statement
Tags
WRS-11
7.
FLASHCARD QUESTION
Front
Which of the following is most closely related to the "culture" of an organization: Company values, Workplace procedures, Economic advantage, Competitive edge?
Back
Company values
Tags
WRS-11
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