ag sales 2023 test

Front

What is active listening?

Back

Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what the other person is saying.

Front

Which skill is NOT an active listening skill?

Back

Explaining is not considered an active listening skill.

Front

What can success lead to in sales?

Back

Success can lead to confidence, which may result in arrogance, complacency, and ultimately failure.

Front

What is the rule regarding customer relationships?

Back

The rule is 'the customer is always right,' but it should be balanced with company policies.

Front

What is customer service?

Back

Customer service is the act of providing support to both prospective and existing customers.

Front

Why do people buy products?

Back

People generally buy to satisfy a real or perceived need.

Front

What should a salesperson do if a customer is wrong?

Back

Maintain the customer relationship without compromising company policies.

Front

What is the importance of paraphrasing in active listening?

Back

Paraphrasing shows that you understand the speaker's message and helps clarify any misunderstandings.

Front

What does summarizing involve in communication?

Back

Summarizing involves restating the main points of a conversation to ensure understanding.

Front

What is the impact of arrogance in sales?

Back

Arrogance can lead to complacency, which may result in failure.