NRF: Customer Service Practice Test

NRF: Customer Service Practice Test

Assessment

Flashcard

Business

9th - 12th Grade

Hard

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25 questions

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1.

FLASHCARD QUESTION

Front

A good reason for creating an opening for discussion is to:

Back

Get to know what the customer wants

2.

FLASHCARD QUESTION

Front

Which of the following are appropriate reasons for following up with a customer? You are curious whether a gift your customer purchased was well received, You finally located an item the customer asked for a while back, You want to know why a customer did not make it in for a special sale, You haven't seen the customer in a long time and are wondering if she is shopping somewhere else now

Back

You finally located an item the customer asked for a while back

3.

FLASHCARD QUESTION

Front

How would you handle a situation where a customer wants a brand that you don't carry?

Back

Get permission from him to show the items you do have that meet his needs

4.

FLASHCARD QUESTION

Front

Customer follow-up is always a good idea, no matter what the situation

Back

False

5.

FLASHCARD QUESTION

Front

Showing respect for a customer's business card means you should:

Back

Make some comment to indicate you have read it

6.

FLASHCARD QUESTION

Front

If you don't have a warranty manual available or are unsure about a warranty answer, a resource to consider is co-workers or your supervisor.

Back

True

7.

FLASHCARD QUESTION

Front

You should keep your client records up-to-date and notify customers of merchandise you know is of interest to them.

Back

True

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