A good reason for creating an opening for discussion is to:

NRF: Customer Service Practice Test

Flashcard
•
Business
•
9th - 12th Grade
•
Hard
Quizizz Content
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25 questions
Show all answers
1.
FLASHCARD QUESTION
Front
Back
Get to know what the customer wants
2.
FLASHCARD QUESTION
Front
Which of the following are appropriate reasons for following up with a customer? You are curious whether a gift your customer purchased was well received, You finally located an item the customer asked for a while back, You want to know why a customer did not make it in for a special sale, You haven't seen the customer in a long time and are wondering if she is shopping somewhere else now
Back
You finally located an item the customer asked for a while back
3.
FLASHCARD QUESTION
Front
How would you handle a situation where a customer wants a brand that you don't carry?
Back
Get permission from him to show the items you do have that meet his needs
4.
FLASHCARD QUESTION
Front
Customer follow-up is always a good idea, no matter what the situation
Back
False
5.
FLASHCARD QUESTION
Front
Showing respect for a customer's business card means you should:
Back
Make some comment to indicate you have read it
6.
FLASHCARD QUESTION
Front
If you don't have a warranty manual available or are unsure about a warranty answer, a resource to consider is co-workers or your supervisor.
Back
True
7.
FLASHCARD QUESTION
Front
You should keep your client records up-to-date and notify customers of merchandise you know is of interest to them.
Back
True
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