
NRF: Customer Service Practice Test
Flashcard
•
Business
•
9th - 12th Grade
•
Hard
Wayground Content
FREE Resource
Student preview

25 questions
Show all answers
1.
FLASHCARD QUESTION
Front
A good reason for creating an opening for discussion is to:
Back
Get to know what the customer wants
2.
FLASHCARD QUESTION
Front
Which of the following are appropriate reasons for following up with a customer? You are curious whether a gift your customer purchased was well received, You finally located an item the customer asked for a while back, You want to know why a customer did not make it in for a special sale, You haven't seen the customer in a long time and are wondering if she is shopping somewhere else now
Back
You finally located an item the customer asked for a while back
3.
FLASHCARD QUESTION
Front
How would you handle a situation where a customer wants a brand that you don't carry?
Back
Get permission from him to show the items you do have that meet his needs
4.
FLASHCARD QUESTION
Front
Customer follow-up is always a good idea, no matter what the situation
Back
False
5.
FLASHCARD QUESTION
Front
Showing respect for a customer's business card means you should:
Back
Make some comment to indicate you have read it
6.
FLASHCARD QUESTION
Front
If you don't have a warranty manual available or are unsure about a warranty answer, a resource to consider is co-workers or your supervisor.
Back
True
7.
FLASHCARD QUESTION
Front
You should keep your client records up-to-date and notify customers of merchandise you know is of interest to them.
Back
True
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