Phoenix SSA Review Part 3

Front

What is the purpose of the RCE (Retail Customer Experience) program?

Back

The RCE program is designed to be a diagnostic tool used to correct conditions that are detrimental to customer satisfaction.

Front

What does Restricted Delivery ensure?

Back

Restricted Delivery ensures that mail is only delivered to a specific addressee or authorized agent.

Front

What service is provided for free with all package shipping services?

Back

USPS Tracking is provided for free with all package shipping services.

Front

What do we invite customers to do at the end of every transaction?

Back

We invite customers to take a short survey at the end of every transaction.

Front

What is the purpose of the Unit Reserve Stamp Stock?

Back

The Unit Reserve Stamp Stock is used to replenish stamp inventory for the unit.

Front

How does the RCE program impact customer satisfaction?

Back

The RCE program helps identify and correct issues that negatively affect customer satisfaction.

Front

Who can receive mail under Restricted Delivery?

Back

Only the specific addressee or an authorized agent can receive mail under Restricted Delivery.

Front

Why is USPS Tracking important for customers?

Back

USPS Tracking allows customers to monitor the status and location of their packages in real-time.

Front

What is the significance of customer surveys after transactions?

Back

Customer surveys provide valuable feedback that can be used to improve service and customer experience.

Front

How does replenishing stamp inventory benefit the unit?

Back

Replenishing stamp inventory ensures that the unit has sufficient stamps available for customer transactions.