What is the key identity question people ask themselves during a difficult conversation?
Facilitation: Chapters 4-6

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English
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University
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Hard
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1.
FLASHCARD QUESTION
Front
Back
"What does this conversation say about me?"
2.
FLASHCARD QUESTION
Front
What does the phrase "You see things from your point of view, and I see things from mine" imply in a difficult conversation?
Back
There is no right or wrong perspective.
3.
FLASHCARD QUESTION
Front
How does acknowledging emotions during a difficult conversation help?
Back
It helps both parties understand their underlying interests.
4.
FLASHCARD QUESTION
Front
Why do people tend to misunderstand each other during difficult conversations?
Back
They often confuse facts with interpretations.
5.
FLASHCARD QUESTION
Front
Why do people often avoid discussing feelings in difficult conversations?
Back
They fear that expressing emotions will make them seem weak.
6.
FLASHCARD QUESTION
Front
What is the importance of understanding different perspectives in a conversation?
Back
It fosters empathy and reduces conflict.
7.
FLASHCARD QUESTION
Front
How can one effectively manage emotions during a difficult conversation?
Back
By recognizing and validating their own and the other person's feelings.
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