Conflict Resolution Essentials

Front

Definition

Back

Process of resolving disputes

Front

Active Listening

Back

Fully concentrating on speaker

Front

Empathy

Back

Understanding others' feelings

Front

Negotiation

Back

Reaching a mutual agreement

Front

Mediation

Back

Third-party assistance

Front

Compromise

Back

Each side gives up something

Front

Collaboration

Back

Working together for a solution

Front

Conflict Styles

Back

Different approaches to conflict

Front

Avoidance

Back

Ignoring the conflict

Front

Accommodation

Back

Yielding to others' needs