Foundations Communication Flashcard

Front

What is the first step in proper telephone communication?

Back

Identifying yourself and your facility.

Front

What are the three essential elements of communication?

Back

Sender, message, receiver.

Front

How should you communicate with a stroke victim?

Back

Keep questions simple and yes/no focused.

Front

What are key guidelines for effective communication?

Back

Empathy and understanding.

Front

When is military time typically used?

Back

In various professional settings, including healthcare and military operations.

Front

What is the role of the sender in communication?

Back

The sender is responsible for conveying the message.

Front

What is the role of the receiver in communication?

Back

The receiver is responsible for interpreting and understanding the message.

Front

Why is empathy important in communication?

Back

Empathy helps build trust and understanding between communicators.

Front

What is a common barrier to effective communication?

Back

Misunderstandings due to unclear messages.

Front

How can active listening improve communication?

Back

Active listening ensures that the receiver fully understands the message.