Social Skills Review 1

Front

What should you tell someone that you disagree with? Options: "I hate you", "I understand how you feel", "You make no sense", "You are not smart"

Back

I understand how you feel

Front

When you are giving criticism you should:

Back

Say something positive, or "I understand"

Front

When making an apology you should look at the person, use a sincere voice and...

Back

say "I'm sorry for..." and explain how you plan to do better in the future

Front

Which of these is NOT an important part of listening?

• Look at the person who is talking
• Wait until the other person is done before talking
• Show the person you heard them
• Talking over the person and doing what you want anyways

Back

Talking over the person and doing what you want anyways

Front

To communicate well, you must be able to...

Back

express yourself clearly, stick to your point, speak clearly (All answers are correct)

Front

Active listening includes...

• making eye contact.
• stating your opinion.
• nodding your head in understanding.
• Both making eye contact and nodding your head.

Back

Both making eye contact and nodding your head.

Front

Which behavior is positive and effective in a conflict situation? Options: raise your voice, threaten to fight, get in the person's personal space, use iMessages

Back

use iMessages

Front

Active listening requires giving good...

Back

Feedback

Front

Social Skills

Back

The ability to interact with others in a positive way.

Front

Why is it called "active listening"?

Back

You use your eyes and brain as well as your ears.