Final Exam Professional Communications - M1 Fall 2024

Front

Communication is a process to create and convey shared understanding.

Back

True

Front

Communication Process steps: think, encode, transmit, ____, decode, feedback.

Back

receiving

Front

Steps to understand and retain a message: receiving, understanding, evaluating, remembering, and responding.

Back

The Listening Process

Front

Involves listener feedback by restating what was heard.

Back

Active Listening

Front

__________ _____________: taking in information with minimal reaction.

Back

Passive Listening

Front

Verbal messages are conveyed through body language and facial expressions.

Back

False

Front

Eye contact, facial expressions, gestures, posture, and proximity are all types of __________ communication.

Back

Non-verbal communication.

Front

Hofstede's "Cultural Onion" model illustrates culture through layers: symbols, heroes, rituals, and values.

Back

True

Front

Characters highly respected as ideal models in a culture.

Back

Heroes

Front

Cultural standards of what is right or desirable.

Back

Values