Mastering Communication Skills

Front

Fully concentrating, understanding, responding

Back

Active listening

Front

Body language, facial expressions, gestures

Back

Non-verbal cues

Front

Understanding others' feelings, perspectives

Back

Empathy in communication

Front

Encourage detailed responses, discussion

Back

Open-ended questions

Front

Provides clarity, improves communication

Back

Feedback importance

Front

Clear, brief messages; avoid confusion.

Back

Clarity and conciseness

Front

Conveys emotion, intent, meaning

Back

Tone of voice

Front

Builds trust, shows engagement

Back

Eye contact

Front

Respect differences, adapt communication.

Back

Cultural Awareness

Front

Confident, respectful expression of ideas

Back

Assertiveness