Test of Vocab 24

Front

This new CRM system will hopefully increase our _________ (help us to be more productive).

Back

productivity

Front

This software provides the _______ to help customers quickly.

Back

tools

Front

By _________ certain processes, we save time.

Back

automating

Front

The new CRM software will allow us to create trouble tickets for each ___________ (problem).

Back

issue

Front

When you _________ an open ticket, you're following its progress.

Back

track

Front

Open tickets are ____________ by case number. No, they're ___________ by date.

Back

arranged

Front

To gain ____________ into the team's performance

Back

visibility or insight

Front

To ___________ a case means to send it for review. After you ____________ the case, notify the person via email.

Back

escalate

Front

After you ___________ an issue, ensure you close the ticket.

Back

resolve

Front

Access the CRM system from home __________.

Back

remotely