CS Vocab 4

Front

Agreement where seller reserves item until consumer completes payments.

Back

Layaway

Front

Document of customer preferences, sizes, tastes, and sales associate contacts.

Back

Living Record

Front

Someone who visits a store repeatedly

Back

Loyal Customer

Front

Change director to get around something

Back

Maneuver

Front

Act professionally in uncomfortable situations.

Back

Maturity

Front

Speaking quality that sounds similar and can be boring

Back

Monotone

Front

Info conveyed via body language/gestures (e.g., wave, smile)

Back

Nonverbal

Front

Expression of disapproval or opposition; a reason for disagreeing.

Back

Objection

Front

Facts about warranty or return policy

Back

Objectivity

Front

A paper included with a shipment created by a vendor.

Back

Packing Slip