CS Vocab 2

Front

Offering a complimentary or suggested item to encourage more purchases.

Back

Cross-selling

Front

Body language or verbal statements by a customer that confirm the sale to a sales associate

Back

Cues

Front

Making an item for sale more personable for a customer

Back

Customable

Front

Feelings a customer has about a store or associate and vice versa

Back

Customer Relationship

Front

Concern about criticism, ego injury, or exposure of shortcomings.

Back

Defensive

Front

Difference between your product and others:

Back

Differentiate

Front

Reduce; make smaller

Back

Diminished

Front

Not being polite or courteous

Back

Discorteous

Front

Feeling of regret about a purchase or treatment.

Back

Dissatisfied

Front

Get rid of something

Back

Eliminated