PTS Bahasa Asing Pariwisata

Front

In handling guest reservations, what should we avoid?

Back

Gossiping

Front

Why include arrival date in reservation?

Back

To prepare the guest's needs.

Front

Guest cancels reservation.

Back

No problem sir, let me know your checking-date.

Front

Importance of knowing each other among staff?

Back

Making a good relationship

Front

Did not hear someone's name clearly, what to say?

Back

May I spell your name?

Front

Spelling system NOT correct:

Back

M for Michael

Front

Wanting to know a guest's name?

Back

Let me know your name please.

Front

Ask guests about room preferences.

Back

Which room do you like to take?

Front

Guest inquired about room availability. What do you say before checking?

Back

May I check the availability of the room?

Front

Clerk reconfirms guest reservations to ensure correctness.

Back

To make sure the guest's reservation is correct.