Active or Zombie Listening

Front

Scenario: Person A: I’m really anxious about my upcoming exams.

Response: "I’m sure you’ll

be fine."

Back

Answer: Zombie Answer

Why: This response is dismissive and doesn’t acknowledge Person A’s feelings.

Front

Scenario: Person A: I’m feeling really overwhelmed with school and work.

Response: I get

that. What’s been the most stressful part for you?

Back

Answer: Active Listening

Why: This response shows empathy and asks for more details to understand better.

Front

Scenario: Person A: I’m really excited about my new hobby!

Response: That’s nice. I don’t

have time for hobbies myself.

Back

Answer: Zombie Answer

Why: The response is indifferent and doesn’t engage with Person A’s excitement.

Front

Scenario: Person A: I had a terrible day at school today.

Response: I’m sorry to hear that.

What happened today that made it so bad?

Back

Answer: Active Listening

Why: This response shows concern and asks for more details about the situation.

Front

Scenario: Person A: I’m feeling really down about not making the team.

Response: It’s not the

end of the world. There’s always next year.

Back

Answer: Zombie Answer

Why: This response minimizes Person A’s feelings and doesn’t offer support.

Front

Scenario: Person A: I’m nervous about giving my presentation tomorrow.

Response:

Nervousness is normal. Do you want to practice together?

Back

Answer: Active Listening

Why: This response acknowledges the feelings and offers practical help.

Front

Scenario: Person A: I’m feeling really lonely lately.

Response: Everyone feels lonely

sometimes. You’ll get over it.

Back

Answer: Zombie Answer

Why: This response invalidates Person A’s feelings and doesn’t show support.

Front

Scenario: Person A: I’m excited for the concert this weekend!

Response: Sounds cool. Who’s

performing?

Back

Answer: Active Listening

Why: This response shows interest in Person A’s excitement and asks for more information.

Front

Scenario: Person A: I’ve been struggling with my homework.

Response: Just try harder. It’s

not that hard.

Back

Answer: Zombie Answer

Why: This response is dismissive and doesn’t offer support or understanding.

Front

Scenario: Person A: I’m really worried about a friend who’s going through a tough time.

Response: That’s tough. Have you talked to them about it?

Back

Answer: Active Listening

Why: This response shows empathy and encourages further discussion.