Reviewer-ITSM2

Front

It is wherein real action is taken to implement the proposed service. This process is the point that organization systems and their people face adapting to and learning how to use a new service delivery system that opens to risks such as service interruptions, data security breaches, and human error.

Back

Service Transition

Front

It is the basis and first step in the cooperation between IT and the organization's needs. It defines the services to be offered, the strategic planning process, and the development of the required assets and infrastructure to keep processes moving. It allows organizations to focus on the “whys.” Instead of the “hows” when planning.

Back

Service Strategy

Front

It is when the ideas during Service Strategy begin to take form. Its result is a proposed IT solution that fits the determined objectives. And if neglected, the organization risks inventing sums of money and manpower by just developing a subpart IT solution that cannot even directly address the organization’s needs.

Back

Service Design

Front

With technology as an enabler for easier data gathering, it can still be misused by third parties with malicious motives. Massive data storage capabilities in a cloud put the users' personal information at risk of being searched and exposed.

Back

Invasion of Privacy

Front

assesses the market and how the organization plans to service it

Back

Strategy Management for IT Services

Front

focuses on identifying customers and understanding their expectations that detail creating and operating customer feedback registries, surveys, and complaint logs.

Back

Business Relationship Management

Front

It scales resources to demand. It requires a specified definition of the organization’s service and the costs when failing to meet anticipated demands.

Back

Demand Mnagement

Front

The users must always know where their information will go after every website cookie they accept or every filled-up form they submit. It creates a trusting relationship between the service providers and their users.

Back

Fairness

Front

the structured analysis of different services an organization wants to offer based on how much they cost to deploy and the value they can bring back to the organization.

Back

Service Portfolio Management

Front

There are instances that information from users cannot be fully trusted as some do surveys and randomly click on any option available without any thought. It could affect the value of the information and can alter plans for new services.

Back

Reliability